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Customer Service Representative / Dispatcher

Website Everflow Plumbing

Customer Service Representative / Dispatcher

Everflow Plumbing, LLC. is looking for team members who are craving to push themselves beyond their personal limits, to earn the money and recognition they deserve and to have an amazing life-long career in an environment where they can work with great people every day!

  • Work with your team; Stay in contact with your supervisor and your team to make sure the workload is shared by everyone- step up when you need to and you proactively step in to help other team members when you can.
  • Develop your expertise: Listening carefully to each customer and use that information to guide the customer to help them make the right decision for the safety and comfort of their family. Constantly building your expertise to provide even better guidance and because our installers and experts rely on your accuracy.
  • Master the phones: You are comfortable using the phone. Listening well to customers, and speaking clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling) and you can change course as necessary.

Job Requirements:

– Ability to work in a fast paced environment

– CSR Experience

– Dispatching Experience

– Excellent Computer Skills: using the internet and our internal software to complete your work accurately and meet deadlines

– Excellent Communication Skills: you can communicate confidently via phone, mobile device, text and email

– Have a positive attitude each day

– Ability to multi-task and have attention to detail: Entering information while a customer is speaking, without allowing it to distract you.

– Ability to offer excellent customer service

– Ability to adapt to new changes

– Ability to learn quickly

– Reliable and Dependable

– Flexible: you are able to work full-time hours, in addition to rotational Saturdays and on-call rotation

Here are a few reasons our team members LOVE working here…

  • One of the fastest growing Plumbing Companies in the DFW Metroplex
  • Training/Coaching Provided
  • Paid Holidays
  • Paid Vacation
  • Great Pay
  • Medical / Dental / Vision Benefits
  • Fun, family-oriented culture and excellent work environment
  • A clearly laid out path to build the life-long career you want to build
  • Opportunities to advance

Along with the job-specific qualifications (below) here are the qualities we are looking for in our perfect candidate:

Leadership- We will have leadership within our company with the same clear vision and goals.

Honesty- We will conduct ourselves honestly and straight-forward. We will conduct ourselves the same way with our customers as well as co-workers.

Integrity- We will be sincere and ethical in all we do. We will conduct business by the motto ” Quality is a Necessity.

Teamwork- We will work efficiently together to add value to ourselves and the service we provide to our customers.

Safety- We will ensure a safe working environment for all employees and customers.

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

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